
From Boom to Bust: The PepperTap Failure Case Study
PepperTap – The online grocery delivery service business that started in 2014, was founded by Navneet Singh and Milind Sharma. Its headquarters were in Gurugram, Haryana. The company provided a user-friendly mobile app to allow its targeted audience to browse and order products conveniently. PepperTap was one of the first online grocery delivery services to start in India. This gave it a number of first-mover advantages, like: Brand awareness PepperTap was one of the few online grocery delivery services that many people were aware of. This helped the company to head start in terms of brand awareness and customer loyalty.